Legal notice

Legal Notice, Disclaimers & Terms of Sale

Business Name: Milky Way Spirit & Soul Keepsakes
Registered Address: 4924 44th ave ne 
Contact Email: Milkywayspiritandsoul@outlook.com
Contact Phone: 587-575-9560

1. Nature of Keepsake & Memorial Jewelry
All jewelry pieces produced by Milky Way Spirit & Soul Keepsakes are handmade utilizing customer-provided organic inclusions, including but not limited to breastmilk, cremains (ashes), hair, dried umbilical cord, soil, dried flowers, and placenta powder. 
Because each inclusion is unique
Color & Appearance Variations: Breastmilk varies naturally in color (from bright white to deep yellow/cream), texture, and translucency. Final resin appearance will reflect the specific composition of your milk or inclusion.
Handcrafted Characteristics: Minor micro-bubbles, slight dust flecks, or subtle positioning differences are inherent to hand-poured resin work and are not considered manufacturing defects.
2. Inclusions Policy & Customer Responsibilities
Do Not send your last remaining sample: Milky Way Spirit & Soul Keepsakes is not liable for loss or damage of inclusions during shipping. Customers must retain a backup portion of breastmilk, hair, or cremains, ect.
Shipping Requirements: Customers are responsible for following our shipping guidelines precisely (e.g., proper double-bagging, labeling, and using tracked shipping methods). 
Proof of Ownership & Authorization: By shipping inclusions to us, you warrant that you are legally authorized to possess and send the material (e.g., cremains or personal biological material) and that the shipment complies with local shipping laws. Please make sure you are in possession of any inclusions you want added to your pieces before ordering, as the sales are final even if you learn later you can't obtain these inclusions you'd like to use (e.g., cremains or other biological materials) 

3. Handling of Excess & Unused Inclusions
Cremains & Hair:  Any unused ashes, hair or other dried materials will be securely packaged and returned alongside your completed order.
Breastmilk: Preserved breastmilk powder that is unused during crafting will be held in studio storage for 12 months for future orders. Unprocessed liquid milk will not be returned.
Resin Aging, Care & Maintenance
Resin is a durable medium but requires proper care to maintain its clarity and finish over time:
UV & Thermal Exposure: Prolonged exposure to direct sunlight, high heat, tanning beds, or sauna heat may cause resin to yellow, soften, or alter color over time.
Chemical Exposure: Keepsakes must not come into contact with harsh chemicals, perfumes, hand sanitizers, chlorine, hairspray, or abrasive cleaners.
Water Exposure: Remove keepsake jewelry prior to showering, swimming, or washing dishes.

Milky Way Spirit & Soul Keepsakes provides no warranty against resin yellowing or damage resulting from improper care, chemical contact, or environmental exposure.

5. Cancellations, Returns & Refunds
Custom & Bespoke Nature: All memorial and breastmilk keepsakes are custom-made to order using your personal biological material and cannot be resold.
Cancellations: Orders may only be canceled within the first 24 hours after the order has been made. Cancelled orders are subjected to a 25% cancellation fee.
Defects & Sizing: If your item arrives damaged or with a clear craftsmanship flaw unrelated to natural inclusion variations, you must contact us within 7 days of delivery with photos for evaluation.

6. Limitation of Liability & Sentimental Value
To the fullest extent permitted by applicable law:
Milky Way Spirit & Soul Keepsakes maximum financial liability for any claim, loss, theft, damage, or destruction of items or inclusions—whether in transit or within our studio—is strictly capped at the **total monetary price paid for the order**.
* Under no circumstances shall Milky Way Spirit & Soul Keepsakes be liable for indirect, consequential, emotional distress, or special damages regarding the sentimental value of submitted materials.

7. Non-Medical & Non-Nutritional Disclaimer
Preserved breastmilk stones, powders, or resin components created by Milky Way Spirit & Soul Keepsakes are strictly decorative/artistic objects. They are chemically preserved, non-edible, non-sterile for medical use, and strictly intended for personal ornamental jewelry display only.